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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

 

What are people saying about our OnlineTravelCover?


Product: Travel Insurance | Rating: Excellent
Customer comment: Good & efficient Read more
Support team reply: Thank you very much for leaving your 5* review, we are delighted to know that you are returning year after year.

We wish you safe travels.

Product: Ski insurance | Rating: Good
Customer comment: Initially it was hard to get through and there was a bit of confused information which was understandable under the current circumstances but once I did, the information was clear and helpful and the transaction swift.

In fairness, I was insuring for a group which is more complicated - had I...
Read more
Support team reply: Thanks for your feedback about your group booking.

Groups are always more complicated as we need the "Group Leader" to accept in writing the terms and conditions of the policy and provide a declaration which includes the traveller's full names and ages and a declaration that all are medically fit to travel, hence the reasons for the emails back and forth.

Once we have that the issuing of the policy wording and the cover note is very quick and the cover is put in place immediately.

I am pleased everything went well and I wish you safe travels

Product: Travel Insurance | Rating: Excellent
Customer comment: The renewal of my travel insurance policy was fast, efficient and very professional.
I spoke with Mark Harrison and he sorted out my new policy for me with a minimum of fuss or bother for me.
I will definitely continue to purchase my Travel Insurance through this company.
Read more
Support team reply: Many thanks for your kind feedback and I will pass onto Mark your comments about his professionalism

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: We wanted to make sure we were covered for our trip if it was affected by Coronavirus.

We first used chat and we were called back and were helped by a very nice man who explained our options and we choose a policy that covered us if we were told not to go the UK Government.
Read more
Support team reply: Thanks for the feedback and for making a comment about a highly topical subject.

As a specialist insurer, we have access to a wide portfolio of products and in this case, we are easily able to sell you a product ideal for your situation.

I hope you don't need to claim and we wish you safe travels

Product: Travel Insurance | Rating: Excellent
Customer comment: first time Ive used this company so far so good Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: your sales person was very helpful. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: As Above Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: As Above Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: As Above Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Informative, professional and prompt with there online service! :) Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Easy straightforward purchase for holiday cover.. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Quick and easy to do and set up covers ready for hoilday now Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Very professional Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: I needed travel insurance very quickly for an unexpected trip and the service was fast and efficient. I would buy from them again. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Fab service Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: I call regularly to purchase my Insurance over the phone. Very good service received and documents always posted out to me Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: No issues. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: The website shows the information about the policies in a clear layout. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Very helpful staff. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: normal booking experience came with the holiday Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Simple enough but could do with little information tags to explain what some of the products are. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Quick good service on line Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: simple and easy to include on your travel payment Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: OTIS is the only company I know of which gives good cover for elderly skiers at a reasonable price. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: 5 stars based on the ordering process and clarity of same and price. Didn't need to make a claim so can't rate on that aspect. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Phone was answered promptly, the agent was very helpful and well informed, there was no delay or problem in renewing my insurance Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: The Policy was purchased by phone as I required cover for medical conditions. The whole process was managed in a friendly and professional manner, and the documents were sent by post. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Great customer service when I last made a claim. No quibbles and paid up straight away Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: I like how Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Straight forward and n o problems! Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: First class service and advice - thanks a lot Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: I have used Online Travel Cover on a few occasions now. Good rates and also post out my documents as I can't print them at home. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Easy to understand and good price. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Great rates easy website. I've used you before and I'll use you again. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Very clear to see verious options Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Easy to use website, weekend contact by phone available, very helpful staff on the phone Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Excellent customer service Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Its always nice to speak to someone which is a rare event these days. The gentleman was knowledgeable and helpful and checked several different policies to find the right one for me. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Good service. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: as usual professional Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: They listen which is rare, to what I want and then find a product to match my needs. Refreshing Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: good experience Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: gr8 service + cover, thanks for your help guys Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Very easy and straightforward to buy online travel insurance. Telephone number given by them to contact another office for existing medical conditions which meant all aspects covered for another year. Would recommend as very comprehensively priced. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Dealt with really well. very happy with the insurance and they clearly explained what cover I was getting and the activities I could do. Excellent Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Had some complex medical conditions and these were covered at a third of the cost of other quotes. Well done Read more
Support team reply: Many thanks for your kind feedback and I am  very pleased that we were able to get you such comprehensive cover at such an affordable price

Regards

Mark Harrison
Customer Services Team

Product: Travel Insurance | Rating: Excellent
Customer comment: Needed Worldwide Cover for a single trip. Was struggling to find cover at a reasonable price, but found it at onlinetravelcover.com. They also posted the documents to me as I am unable to print at home Read more
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