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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2022 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

 

What are people saying about our OnlineTravelCover?


Product: Annual European Travel Insurance | Rating: Excellent
Customer comment: Been using them for years. Had to claim for a cancelled holiday a few years ago. No quibble. Always speak to same person each call. Paul. Always explains everything carefully. Ensures I get the right cover. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: It was so easy to set up. I had to organise the insurance quickly and am really pleased I discovered the site. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Great to deal with. When we’ve had to make a claim they have been helpful and claim has been paid. Highly recommended Read more
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Product: Individual Single trip insurance | Rating: Excellent
Customer comment: Great Price to include a cruise with enough covid cover to keep the cruise company happy Read more
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Product: Annual Travel Insurance | Rating: Excellent
Customer comment: So efficient! Needed at short notice and arranged without problem. Read more
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Product: Single trip Travel Insurance | Rating: Excellent
Customer comment: I have not been on holiday yet so can only comment on their initial contact Read more
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Product: Single trip Travel Insurance | Rating: Excellent
Customer comment: Always good price and very easy website which explains everything. Friendly team for any questions too. Read more
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Product: Single trip Travel Insurance | Rating: Excellent
Customer comment: I live in Spain and it was great to have cover paid for in Euros yet written in English. The agent was excellent and did the medical screening quickly and efficiently. Thanks Read more
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Product: Single trip Travel Insurance | Rating: Excellent
Customer comment: Excellent.. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: I bought the policy as part of my holiday booking for August. The agent was friendly and helpful. Hope I don't need to use it. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Would use again. Good service. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Bought insurance for a trip in April. Had to go through a process to declare medical conditions which was pretty straightforward although I had to pay extra. Arranged to have Insurance Policies posted out to me. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Always quick and easy to use site with plenty of choices of policies depending on the type of trip I'm doing. I've spoken to the team on the phone a couple of times and always found them friendly. No complaints from me Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: I needed to travel for work purposes and these people were excellent. I first started on the chat and quickly had a call from Paul who was very helpful and provided me with a policy that would allow me to travel on an essential basis. I would recommend them as they really listened and quickly found me... Read more
Support team reply: Thanks for the great review.

Whilst we feel we have an informative site that is very easy to use, sometimes the human touch is needed to provide a bit more clarity.
I am delighted we found you the product you required and were able to provide cover suitable for travelling during the lockdown.
Product: Travel Insurance | Rating: Excellent
Customer comment: It’s nice to be able to speak to a person. The gentleman discussed different policies and found one that was right for me.
He was very friendly , polite and efficient and was helpful when I had a problem after renewing the policy. Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

We are delighted to know that a member of our team were on hand to assist, providing you with exceptional service, in finding the best policy to suit you.

We wish you safe travels in the meantime.

Kind regards,
Christina
Product: Travel Insurance | Rating: Excellent
Customer comment: I would like to congratulate Online Travel Cover for a truly exceptional service and I will definitely use again in the future. Read more
Support team reply: Thank you so much for taking the time to share your feedback with us and for giving us a 5* review.

We are delighted to know that our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We look forward to hearing from you again soon!
Product: Travel Insurance | Rating: Excellent
Customer comment: travel insurance made easy, top service and top prices Read more
Support team reply: Thank you very much for leaving your 5* review, we are delighted to know that you found the booking process easy and prices competitive.

We wish you safe travels in the meantime.
Product: Travel Insurance | Rating: Excellent
Customer comment: Good & efficient Read more
Support team reply: Thank you very much for leaving your 5* review, we are delighted to know that you are returning year after year.

We wish you safe travels.
Product: Ski insurance | Rating: Good
Customer comment: Initially it was hard to get through and there was a bit of confused information which was understandable under the current circumstances but once I did, the information was clear and helpful and the transaction swift.

In fairness, I was insuring for a group which is more complicated - had I... Read more
Support team reply: Thanks for your feedback about your group booking.

Groups are always more complicated as we need the "Group Leader" to accept in writing the terms and conditions of the policy and provide a declaration which includes the traveller's full names and ages and a declaration that all are medically fit to travel, hence the reasons for the emails back and forth.

Once we have that the issuing of the policy wording and the cover note is very quick and the cover is put in place immediately.

I am pleased everything went well and I wish you safe travels
Product: Travel Insurance | Rating: Excellent
Customer comment: The renewal of my travel insurance policy was fast, efficient and very professional.
I spoke with Mark Harrison and he sorted out my new policy for me with a minimum of fuss or bother for me.
I will definitely continue to purchase my Travel Insurance through this company. Read more
Support team reply: Many thanks for your kind feedback and I will pass onto Mark your comments about his professionalism

Safe travels
Product: Ski Insurance | Rating: Excellent
Customer comment: We wanted to make sure we were covered for our trip if it was affected by Coronavirus.

We first used chat and we were called back and were helped by a very nice man who explained our options and we choose a policy that covered us if we were told not to go the UK Government.
Read more
Support team reply: Thanks for the feedback and for making a comment about a highly topical subject.

As a specialist insurer, we have access to a wide portfolio of products and in this case, we are easily able to sell you a product ideal for your situation.

I hope you don't need to claim and we wish you safe travels
Product: Travel Insurance | Rating: Excellent
Customer comment: first time Ive used this company so far so good Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: your sales person was very helpful. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: As Above Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: As Above Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: As Above Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Informative, professional and prompt with there online service! :) Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Easy straightforward purchase for holiday cover.. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Quick and easy to do and set up covers ready for hoilday now Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Very professional Read more
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Product: Single trip travel insurance | Rating: Good
Customer comment: Well organised system and efficient staff . Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: I needed travel insurance very quickly for an unexpected trip and the service was fast and efficient. I would buy from them again. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Fab service Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: I call regularly to purchase my Insurance over the phone. Very good service received and documents always posted out to me Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: No issues. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: The website shows the information about the policies in a clear layout. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Very helpful staff. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: normal booking experience came with the holiday Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Simple enough but could do with little information tags to explain what some of the products are. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Quick good service on line Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: simple and easy to include on your travel payment Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: OTIS is the only company I know of which gives good cover for elderly skiers at a reasonable price. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: 5 stars based on the ordering process and clarity of same and price. Didn't need to make a claim so can't rate on that aspect. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Phone was answered promptly, the agent was very helpful and well informed, there was no delay or problem in renewing my insurance Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: The Policy was purchased by phone as I required cover for medical conditions. The whole process was managed in a friendly and professional manner, and the documents were sent by post. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Great customer service when I last made a claim. No quibbles and paid up straight away Read more
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