Contact us

If you would like to write to the Customer Services Manager, use the email address below:

Click here to write to us at Online Travel Insurance Services Ltd

Call Centre Opening Hours

Weekdays 8am -6pm

Weekends and Public Holidays 9am -4pm 

Call 0330 880 5097

If you would like to write to the Customer Services Manager at Online Travel Insurance Services about your Online Travel Cover policy, then the address is:

Online Travel Insurance Services Ltd

The Spice Building

8 Devonshire Square

London

EC2M 4YJ

Accessibility Support

We are committed to making our services accessible to everyone, including customers who may be vulnerable or have specific needs related to vision, mobility, or other challenges.

Assistance with Documentation:

If you require your policy documents or communications in alternative formats such as large print, braille, audio, or documents sent in the post, please let us know.

Support for Mobility or Communication Needs:

Should you need assistance due to mobility issues or prefer to have a trusted individual communicate on your behalf, we can arrange for a nominated contact to discuss your policy with us.

Hearing-impaired customers:

For our customers who are deaf or speech-impaired, we use Relay UK, a BT.com service connecting you to a qualified interpreter who will facilitate communication with our team.

Contacting Us:

To request any of these services or for further assistance, please reach out to our Customer Support Team:

Phone: 0330 880 5097

Click here to write to us at Online Travel Insurance Services Ltd

Relay UK: Click here for those who are deaf or speech-impaired.

Our team is available Monday to Friday, 9 am to 6 pm, and on weekends, 10 am to 4 pm.

We are dedicated to ensuring that all our customers can access the information and support they need. If you have any suggestions or require additional assistance, please do not hesitate to contact us.