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What happens if, after reading my policy document, I don't think it is suitable?


If you are not entirely satisfied with your travel insurance policy you must telephone us to state why the cover is unsuitable. We will endeavour to provide with a travel insurance policy that suits your requirements providing that you have not travelled or made a claim. If we are still unable to find you a suitable policy then we will give a full refund providing you return the relevant insurance documents to us within 14 days of purchase.


Do your policies have a 'cooling off' period?

Yes, all our policies carry a cooling off period of up to 14 days after purchase as long as you have not yet travelled.


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