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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2017 we were delighted to be awarded a Gold Trusted Merchant status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

What are people saying about our OnlineTravelCover?


Product: Travel Insurance | Rating: Excellent
Customer comment: simple and easy to include on your travel payment Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: OTIS is the only company I know of which gives good cover for elderly skiers at a reasonable price. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: 5 stars based on the ordering process and clarity of same and price. Didn't need to make a claim so can't rate on that aspect. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Phone was answered promptly, the agent was very helpful and well informed, there was no delay or problem in renewing my insurance Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: The Policy was purchased by phone as I required cover for medical conditions. The whole process was managed in a friendly and professional manner, and the documents were sent by post. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Great customer service when I last made a claim. No quibbles and paid up straight away Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: I like how Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Straight forward and n o problems! Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: First class service and advice - thanks a lot Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: I have used Online Travel Cover on a few occasions now. Good rates and also post out my documents as I can't print them at home. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Easy to understand and good price. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Great rates easy website. I've used you before and I'll use you again. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Very clear to see verious options Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Easy to use website, weekend contact by phone available, very helpful staff on the phone Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Excellent customer service Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Its always nice to speak to someone which is a rare event these days. The gentleman was knowledgeable and helpful and checked several different policies to find the right one for me. Read more
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Product: Travel Insurance | Rating: Good
Customer comment: Good service. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: as usual professional Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: They listen which is rare, to what I want and then find a product to match my needs. Refreshing Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: good experience Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: gr8 service + cover, thanks for your help guys Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Very easy and straightforward to buy online travel insurance. Telephone number given by them to contact another office for existing medical conditions which meant all aspects covered for another year. Would recommend as very comprehensively priced. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Dealt with really well. very happy with the insurance and they clearly explained what cover I was getting and the activities I could do. Excellent Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Had some complex medical conditions and these were covered at a third of the cost of other quotes. Well done Read more
Support team reply: Many thanks for your kind feedback and I am  very pleased that we were able to get you such comprehensive cover at such an affordable price

Regards

Mark Harrison
Customer Services Team

Product: Travel Insurance | Rating: Excellent
Customer comment: Needed Worldwide Cover for a single trip. Was struggling to find cover at a reasonable price, but found it at onlinetravelcover.com. They also posted the documents to me as I am unable to print at home Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Good, informative service. I already have annual insurance for Europe, but they advised that to extend this to world-wide it was cheaper to take an additional single trip policy instead of amending the annual policy. Read more
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Product: Travel Insurance | Rating: Excellent
Customer comment: Excellent service, provided exactly the cover requested. Very efficient and received documents immediately Read more
Support team reply: Many thanks for your feedback and I hope you have a great holiday.
Product: Annual travel insurance | Rating: Excellent
Customer comment: I was very impressed with the time taken to cover all the problems associated with Travel Cover for 'over 70s' both with existing medical conditions. We were renewing our Travel Insurance because we have been with this Company for some years. Read more
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Product: Annual travel insurance | Rating: Excellent
Customer comment: Operator was clear and concise. Provided clear and understandable advice.Would recommend company to any one seeking travel insurance Read more
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Product: Annual travel insurance | Rating: Excellent
Customer comment: Second year with this company and although we have not had to claim anything they seem to be reliable, friendly and professional. We are pensioners and often find the price of travel insurance too prohibitve. Very good price and a good choice of covers. Would recommend. Read more
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Product: Single trip travel insurance | Rating: Excellent
Customer comment: Excellent deal on holiday and insurance from Paul at magicbreaks.co.uk Read more
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Product: Single trip travel insurance | Rating: Excellent
Customer comment: Excellent service from Paul at magic breaks. Read more
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Product: Annual travel insurance | Rating: Excellent
Customer comment: Have used this company for several years now both for personal and business. On all occasions that I have phoned they have never been less than professional,knowledgeable and friendly. They find a product that is suitable for you as an individual. Thank you - keep it up Read more
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Product: Single trip travel insurance | Rating: Excellent
Customer comment: excellent and easy to use Read more
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Product: Single trip travel insurance | Rating: Excellent
Customer comment: The transaction was clear and concise and courteous
I would recommend the company and use them again
Read more
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Product: Annual travel insurance | Rating: Excellent
Customer comment: As usual I found consultant extremely friendly and helpful Read more
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Product: Annual travel insurance | Rating: Excellent
Customer comment: Very positive response to my call felt with quickly was competitive however only when I have a problem will I know the full extent of how well the service is,just hope I never need to use it. Read more
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Product: Single trip travel insurance | Rating: Excellent
Customer comment: VERY EASY TO USE WOULD USE THEM AGAIN. Read more
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Product: Annual travel insurance | Rating: Excellent
Customer comment: Easy site to navigate, with very clear options to buy. Bought my insurance in hassle-free minutes. Read more
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Product: Single trip travel insurance policy | Rating: Excellent
Customer comment: Was easy to purchase and can be tailored to your needs. Read more
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Product: Travel insurance | Rating: Excellent
Customer comment: service very quick and easy and so helpful Read more
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Product: Travel insurance | Rating: Excellent
Customer comment: A good efficient service. Very good compatible quotes for annual travel insurance with loyalty bonus included. Read more
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Product: Annual multi trip travel insurance policy | Rating: Excellent
Customer comment: Renewal of travel insurance was simple, quick and easy, what more could you ask Read more
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Product: Single trip travel insurance policy | Rating: Excellent
Customer comment: One of the few companies that allows you to buy holiday insurance fora family of 4 when one of the children is 18+at a very competitive price Read more
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Product: Single trip travel insurance policy | Rating: Excellent
Customer comment: Very good customer care. Read more
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Product: Annual multi trip travel insurance policy | Rating: Excellent
Customer comment: Helpful staff and recommended a lower cover for our needs. This is the second year we have insured with this company. I have fortunately not needed to use the services so do not know the effectiveness of their services, however having spoken to the sales staff I am confident in their cover. My wife... Read more
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Product: Single trip travel insurance policy | Rating: Good
Customer comment: Booking process painless and policy good value. I can't comment on Online's actual performance, the most important bit, because we didn't need to utilise it. Read more
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Product: Annual multi trip travel insurance policy | Rating: Excellent
Customer comment: Very helpful as always Read more
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Product: Annual multi trip travel insurance policy | Rating: Excellent
Customer comment: Call answered straight away by polite Gentleman called Paul. Answered my questions by showing me where the section in the wording was. Booked and done in 5 minutes and had my policy on my phone 30 seconds later. Great service Read more
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